Privacy policy
Last updated: September 1, 2026
Stakmon Ventures LLP (“Stakmon”, “we”, “us” or “our”) operates Stakmon.com and provides the products, content, features and services available through our website (collectively, the “Services”).
We respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains what personal data we collect, how we collect and use it, when we may share it, and the choices and rights available to you.
Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and Services.
This Privacy Policy applies to personal data collected when you visit or use Stakmon.com, place an order, create an account, communicate with us, subscribe to our communications or otherwise interact with our Services.
1. Personal Data We Collect
Depending on how you interact with Stakmon, we may collect the following categories of personal data:
Contact and identity information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, such as products viewed or purchased, cart activity, order history, returns, exchanges, cancellations, payment status and transaction details.
Payment information. Payments are processed through authorised payment service providers. Depending on the payment method used, those providers may collect payment card, bank, UPI or other payment information necessary to process your transaction. Stakmon does not necessarily receive or store complete payment card or banking credentials.
Account information, where applicable, such as account details, preferences and settings.
Communications, including information you provide when contacting customer support, requesting a return or exchange, submitting feedback, responding to a survey or otherwise communicating with us.
Device and technical information, such as your IP address, browser type, device type, operating system, network information and other technical identifiers.
Website usage information, such as pages viewed, links clicked, products viewed, interactions with our website, referral information and the date and time of visits.
Marketing and preference information, such as your communication preferences, subscriptions and interactions with marketing communications.
We do not intentionally seek sensitive personal information that is unnecessary for providing our products or Services. Please avoid sending us confidential medical records, financial credentials or other sensitive information unless specifically required for a legitimate purpose.
2. How We Collect Personal Data
We may collect personal data:
- directly from you, when you place an order, create an account, subscribe to communications, contact us, submit information or otherwise interact with us;
- automatically, when you use our website, including through cookies, pixels and similar technologies;
- from service providers, where they process information in connection with services provided to us, such as ecommerce, payments, fulfilment, delivery, analytics and customer communications; and
- from advertising, marketing or other business partners, where permitted by applicable law.
3. How We Use Your Personal Data
We may use personal data to:
Provide and Fulfil Our Services
This includes processing and confirming orders, processing payments, arranging delivery, providing order updates, managing accounts, processing returns and exchanges, responding to enquiries and providing customer support.
Operate and Improve Stakmon
We may use information to understand how customers use our website and products, troubleshoot issues, improve our website and customer experience, analyse business performance and develop or improve our products and Services.
Communicate With You
We may send service-related communications concerning your orders, payments, deliveries, returns, exchanges, account, customer support requests or important changes to our Services.
These transactional and service communications are separate from promotional marketing communications.
Marketing and Advertising
Where permitted by applicable law and according to your preferences or consent where required, we may use your information to send you news, product updates, offers and other marketing communications.
We may also use information about interactions with our website to measure advertising performance and, where permitted, provide or help provide more relevant advertising.
You can opt out of promotional email communications at any time using the unsubscribe link contained in those emails. Where marketing is provided through other channels, such as WhatsApp, you may use the applicable opt-out mechanism or contact us at support@stakmon.com.
Opting out of marketing will not prevent us from sending necessary transactional or service communications relating to your orders or relationship with us.
Security and Fraud Prevention
We may use personal data to authenticate transactions, protect our website and customers, prevent fraudulent or unauthorised activity, investigate suspicious activity and maintain the security of our Services.
Legal and Regulatory Purposes
We may process personal data where reasonably necessary to comply with applicable laws, regulatory requirements, legal proceedings, lawful government requests, tax and accounting requirements, or to establish, exercise or defend legal rights.
4. Cookies and Similar Technologies
Stakmon.com and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure performance, improve our Services and support analytics and advertising.
Some cookies are necessary for the website and checkout to function correctly. Others may support analytics, personalisation or advertising.
Depending on your browser, device and the options made available through our website, you may be able to manage or disable certain cookies. Disabling some cookies may affect the functionality or experience of the Services.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
5. How We Share Personal Data
We may share personal data where reasonably necessary to operate Stakmon and provide the Services, including with:
Ecommerce and technology providers, which provide the infrastructure and systems used to operate our online store.
Payment processors and financial service providers, which process payments, refunds and related transactions.
Fulfilment, logistics and courier providers, which help us pack, ship, track and deliver orders and process returns.
Customer service and communications providers, which help us provide customer support and send email, messaging, WhatsApp or other communications.
Analytics, advertising and marketing providers, which help us understand website performance, measure campaigns and, where permitted, provide relevant advertising.
Professional advisers and service providers, such as accountants, auditors, legal advisers, technology providers and other organisations that support our business operations.
We may also disclose information:
- where you request or consent to the disclosure;
- where required by applicable law, regulation, court order or lawful government request;
- where reasonably necessary to protect Stakmon, our customers or others from fraud, security threats or unlawful activity; or
- in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable law.
We do not sell customer personal data for monetary consideration.
6. Shopify
Our online store is powered by Shopify.
Shopify processes information relating to your access to and use of our store in order to provide its ecommerce services and may process information in accordance with its own privacy practices.
Information submitted through our store may therefore be processed by Shopify and its service providers, including in countries outside India.
You can learn more about Shopify’s privacy practices through Shopify’s Consumer Privacy Policy and Privacy Portal.
7. Third-Party Websites and Services
Our Services may contain links to websites, social media platforms or services operated by third parties.
If you follow a third-party link or use a third-party service, that organisation’s privacy practices will apply to information it collects from you. We do not control and are not responsible for the privacy, security or content of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
8. Data Security
We take reasonable administrative, technical and organisational measures appropriate to our business to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Please do not send passwords, complete payment credentials or other highly sensitive information to us through unsecured communication channels.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain customer records, provide support, comply with tax, accounting and legal obligations, resolve disputes, prevent fraud and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When personal data is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
10. Children’s Privacy
Our Services are intended for adults and are not directed at children under 18.
We do not knowingly seek to collect personal data directly from children under 18. If you are a parent or lawful guardian and believe that a child has provided personal data to us inappropriately, please contact us at support@stakmon.com so that we can review the matter and take appropriate action.
11. Your Rights and Choices
Subject to applicable law and the circumstances of your request, you may have rights concerning your personal data, including rights to:
- request information about or access personal data we hold about you;
- request correction, completion or updating of inaccurate or incomplete personal data;
- request erasure of personal data where applicable;
- withdraw consent where processing is based on your consent;
- manage or withdraw marketing preferences; and
- raise a grievance regarding our processing of your personal data.
Certain information may need to be retained despite a request for deletion where required by law or reasonably necessary for purposes such as completing transactions, maintaining required business records, preventing fraud, resolving disputes or establishing or defending legal claims.
We may take reasonable steps to verify your identity before acting on a request.
To exercise a privacy right or raise a privacy-related request, contact us at support@stakmon.com.
We will address valid requests in accordance with applicable law.
12. International Processing
Some of the technology and service providers we use may process or store personal data outside India.
Where personal data is transferred or processed internationally, we will handle such processing in accordance with applicable legal requirements and any restrictions imposed under Indian law.
13. Complaints and Grievances
If you have a question, concern or grievance about how Stakmon handles your personal data, please contact us at:
support@stakmon.com
Please provide sufficient information for us to understand and respond to your concern.
We will review privacy grievances and respond within the timeframe required under applicable law.
Where applicable, you may also have the right to seek redress through the relevant authority or mechanism established under applicable data protection law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, practices or legal and regulatory requirements.
When we make changes, we will post the updated Privacy Policy on Stakmon.com and revise the “Last updated” date above. Where required by law, we will provide additional notice or obtain consent.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal data, please contact:
Stakmon Ventures LLP
S4, Sharda Chambers
15 Vitthaldas Thackersey Marg
Marine Lines, Mumbai 400020
India
Email: support@stakmon.com
