Refund policy

Last updated: September 2026

At Stakmon, we want you to feel confident choosing the support that works for you. We understand that sometimes the fit may not be right, you may accidentally choose the wrong variant, or you may simply change your mind.

This policy applies to purchases made directly through Stakmon.com.

7-Day Returns

Eligible products may be returned within 7 days of delivery.

To be eligible for a return, the product must:

  • be in its original condition;
  • have been tried on only to check fit and not used for an extended period;
  • show no signs of wear, stains, odour, dirt, damage or alteration; and
  • include the original packaging, labels, inserts, accessories and components supplied with the product.

We understand that wearable support products sometimes need to be tried on to determine whether the fit is right. Carefully trying on a product for fit will not, by itself, make it ineligible for return.

However, for hygiene and safety reasons, products showing signs of extended wear or use cannot be returned unless there is a verified defect or another right or remedy applies under applicable law.

All returned products are subject to inspection before a refund or exchange is approved.

Size & Variant Exchanges

If you accidentally choose the wrong eligible size or left/right variant, we offer one complimentary exchange per eligible product, subject to availability.

At present, complimentary exchanges apply to:

  • EaseRight Lumbar Sacral Belt: exchange for another available size of the same colour.
  • EaseRight Wrist Splint: exchange between the Left and Right variants of the same size.

Colour changes are not covered under our complimentary exchange policy.

Your first approved size or left/right variant exchange includes return pickup and delivery of the replacement product at no additional shipping charge.

Products may be carefully tried on to check fit but must otherwise meet the eligibility conditions described in this policy.

If the required replacement is unavailable, our team will help you with the available alternatives or a refund, where applicable.

Changed Your Mind?

If an eligible product isn’t right for you, you may request a return within 7 days of delivery.

For change-of-mind returns:

  • the product must meet our return eligibility conditions;
  • applicable return shipping charges may be deducted from the refund; and
  • any original shipping charges paid on the order are non-refundable.

Once the returned product has been received and inspected, we will let you know whether the return has been approved.

Damaged, Defective, Incomplete or Incorrect Products

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us at support@stakmon.com within 48 hours of delivery so that we can investigate and resolve the issue as quickly as possible.

Please provide your order number and a brief description of the issue. We may request photographs or a short video of the product, packaging or shipping label where reasonably necessary to assess the issue.

For verified damaged, defective, incomplete or incorrectly supplied products, Stakmon will arrange the return at no cost to you and provide an appropriate replacement or refund.

An unboxing video is not mandatory.

The 48-hour notification request helps us investigate delivery-related issues promptly. It does not limit any rights or remedies you may have under applicable consumer law in relation to defective, deficient, misdescribed or otherwise non-conforming goods.

Inspection of Returned Products

All returned products are inspected after they are received by Stakmon.

The inspection is used to confirm that the product meets the return or exchange eligibility conditions described in this policy.

If a returned product does not meet those conditions — for example, because it shows signs of extended use, wear, staining, odour, damage, alteration, missing components or other conditions inconsistent with an eligible return — the return or exchange may be declined.

If this happens, we will contact you and explain the reason the return was not approved. Where appropriate, we may also provide photographs or other information from our inspection.

A product that does not qualify for a refund or exchange remains the customer’s property. You may request that the product be sent back to you. Reasonable shipping charges for returning a rejected product to you may apply where the rejection results from the product not meeting the eligibility requirements of this policy.

We will provide instructions and any applicable shipping charge when we notify you of the rejected return.

If we do not receive a response within 30 days of notifying you, we may take reasonable steps to dispose of or otherwise handle the product, subject to applicable law.

Nothing in this inspection process limits any rights or remedies available to you under applicable law, including where a product is defective, deficient, misdescribed or otherwise non-conforming.

Refunds

Once your returned product reaches us, it will undergo a quality inspection.

If the return is approved, we will initiate the refund within 5–7 business days after completion of the inspection.

For prepaid orders, refunds will be initiated to the original payment method.

For Cash on Delivery (COD) orders, we will request the information necessary to process your refund electronically.

After Stakmon initiates a refund, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Where a return results from a verified damaged, defective, incomplete or incorrect product supplied by Stakmon, no return shipping charge will be deducted from your refund.

Order Cancellations

You may request cancellation of an order before it has been dispatched by contacting us at support@stakmon.com.

There is no Stakmon cancellation charge for an order successfully cancelled before dispatch.

Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the product, you may request a return after delivery, subject to the terms of this policy.

When We May Not Accept a Return or Exchange

Subject always to your rights under applicable law, we may be unable to accept a return or exchange where:

  • a change-of-mind or exchange request is made more than 7 days after delivery;
  • the product shows signs of extended wear or use;
  • the product is stained, soiled, damaged, altered or has an odour;
  • original packaging, labels, inserts, accessories or components are missing;
  • the product has been damaged due to misuse, improper handling or failure to follow applicable care or usage instructions; or
  • the returned product does not match the product originally supplied.

If a product is received by Stakmon and subsequently found during inspection not to meet these requirements, the process described under Inspection of Returned Products above will apply.

These restrictions do not limit rights or remedies available to consumers under applicable law in relation to defective, deficient, misdescribed or otherwise non-conforming goods.

Purchases from Amazon or Other Marketplaces

This policy applies only to orders placed directly through Stakmon.com.

If you purchased a Stakmon product through Amazon or another authorised marketplace, the return, exchange or refund should be initiated through the platform on which the purchase was made and will be subject to that platform’s applicable policies and your rights under applicable law.

How to Request a Return or Exchange

To request a return or exchange, email support@stakmon.com within the applicable return or exchange period.

Please include:

  • your order number;
  • the product you would like to return or exchange;
  • the reason for your request; and
  • photographs or other information where relevant to the issue.

Please do not send a product back to us before your return has been authorised. Unauthorised returns may take longer to identify and process.

Once your request has been reviewed, our team will provide instructions for the return or pickup.

Fair Use

Our returns and exchanges policy is designed to make purchasing from Stakmon simple and reassuring while maintaining appropriate hygiene and product-quality standards.

We reserve the right to decline change-of-mind returns or complimentary exchanges that do not meet the eligibility requirements above, and to take reasonable steps where we identify misuse or repeated abuse of the returns process.

Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to you under applicable Indian consumer protection law.

Need Help Choosing?

Choosing the right support and fit can help avoid unnecessary returns.

If you’re unsure about sizing or which Stakmon product may be suitable for your needs, please refer to the sizing and product information on the relevant product page or contact us at support@stakmon.com before ordering.

We’re happy to help.